A CEO explains the 4 ‘big innovation jobs’ every leader should take on to successfully grow their business. Read more…
“Avoid nincompoopery with these six words: Me smart, make you less stressed.” Read more…
Marty Zwilling, Columnist
“After working in business at all levels, and consulting to entrepreneurs for years, I’m still surprised to see so many situations where things that should be easy are painful to customers, and lead to customers hating your business.” Read more…
Rodger Dean Duncan
Nincompoopery. Yes, it’s a made-up word. But of course all words are made up. And this one aptly describes behaviors that can frustrate managers, demoralize employees, and run customers to the competition. Read more…
Also from Roger Dean Duncan… Nincompoopery: A Self-Inflicted Disease With A Cure
Let’s face it, most workplaces are imperfect. Even (especially?) the ones with ping pong tables, beanbag chairs, and free food. Cultural norms that may have made sense early on just don’t cut it anymore. Read more…
2020International Business Book Awards. Read more…
2020International Business Book Awards. Read more…
Andrew R. McIlvaine
The author of a new book has advice for HR leaders on how to help employees feel better about work. Read more…
Value Is Always Fundamentally Determined by the End User. Read more…
Podcast: John Brandt and Bill Ringle discuss Nincompoopery, Why Your Customers Hate You–and How to Fix It. Listen now…
Dan Rockwell
John offers concrete examples of how any organization–large or small, and regardless of industry–can innovate in ways that delight customers and attract top-level talent. Read more…
Book Review
The book’s irresistible subtitle (“why your customers hate you—and how to fix it”) signals both its breezy tone and its no-nonsense practicality. Read more…
Podcast 744: NINCOMPOOPERY: Why Your Customers Hate You – and How to Fix It with John BrandtListen Now..
Dumbness isn’t a destiny. Read More..
How to Spot and Eliminate Nincompoopery at Your Business. Read More..
Mountain Money Podcast: Guest John Brandt. Listen Now..
Second City Works Podcast
A central idea in your book is that we have systems in place at work that give people an out when it comes to addressing real problems. Read more…
Books to Watch in July
“Find and kill the corporate stupidity that drives customers crazy. CEO and award-winning business writer John R. Brandt offers concrete examples of how any organization—large or small, and regardless of industry—can innovate in ways that delight customers and attract top-level talent.” Read more…
Top July Picks
“Top new and future releases and some of the more noteworthy current releases on the issues facing leaders.” See the list
Nincompoopery: Making Organizations Safe for Employees & Customers. Read more…
Introducing Nincompoopery
“Each of us is a nincompoop at least occasionally; just ask your coworkers, or your spouse. But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want.” Read more…
Amazing Business Radio
Shep Hyken interviews John R. Brandt. They discuss his new book, Nincompoopery: Why Your Customers Hate You—and How to Fix It, and how to go from being a “nincompoop” to creating an exceptional customer experience. Listen now…
Also from Shep Hyken… Customer Free Zones
It’s time to eliminate these customer-free zones. The way to do this is to put people who aren’t normally on the front line… on the front line. Read more…
The Customer-Free Zone
There’s often a disconnect between organization leaders and customers. Leaders live in a customer-free zone where they don’t interact with customers on a daily basis and therefore don’t know what customers most desire. Read more…
The Marketing Book Podcast
John Brandt was publisher and editor-in-chief of IndustryWeek magazine, which garnered more than 70 editorial awards for excellence and doubled its revenues under his leadership. Listen to the interview…
Book Review
“Author John R. Brandt, CEO and founder of The MPI Group has devoted more than two decades to studying leadership in effective, purpose driven organizations. An expert on how companies adapt to the realities of new markets…” Read more…
Getting to Yes, And…
Kelly Leonard has an inspired conversation with John Brandt, whose career in business and journalism has given him a unique perspective on both nincompoops and, more importantly, Nincompoopery. Listen now…
How to Find and Kill the Corporate Stupidity That Drives Customers Crazy. Read the manifesto…
Hilary Topper
Have you ever been on hold with American Express or AT&T or even Cablevision and you feel like hours have passed? Read more…
CEO Nuggets on Brand, Growth, Winning & More
Teach a CEO presents lessons from our CEO Bookshelf on how you can improve and grow your venture. We have taken gems or nuggets from our library and provide them for CEO’s, startups, entrepreneurs and business owners. Read more…
Why your customers hate you, and how to fix it
When it comes to seeking out authors to consider for the show, one of the first things I look at to gauge my own interest is their book’s title. So, when I was introduced to the book being featured on today’s episode, needless to say, it immediately got my attention. Listen to the podcast…
Getting More Out of Your Training Dollar
Businesses in the U.S. spend in excess of $150 billion per year on employee learning, yet research indicates that 90 percent of its impact disappears within a year. Put another way, more than $135 billion is wasted annually on training that lasts barely longer than the sugar buzz from the session’s donuts. Read more…